Customer support is an integral part of Our business relationship with our customers....

During the product life cycle, customer requires an assurance that quality professional support is available from the software Vendor. Sizil Softec fulfills this service commitment in the following manner:

Annual product maintenance support service provides unlimited off-site technical and functional support to customer over telephone, fax and /or email. Soon, a web enabled support call logging will enable customers to log their support calls over the internet on this site, with registered user id and password. A computerized system tracks all such calls and enables summit Engineers keep customer updated on the problem resolution progress. With web enabled call logging, customer will be able to check the same after logging in with their user id and password. When under AMC, customers in the future will be able to down load software updates and /or patches on their installed software.

Sizil's Annual product maintenance support services include identified bug fixes where feasible, or providing work around, software updates and upgrades. Software upgrades offer major functional enhancements of the software whereas updates offers minor changes and bug fixes.

Optionally, customers can opt for on site visit of Customer Support Engineers to resolve specific problem or usage related issues. Such on site services are provided as per Sizli’s standard terms and conditions for the same.

On demand support service is available to customers for specific assistance or problem solving either off-site, when not under AMC, or on site as the situation demands. On site services are provided as per Sizil’s standard terms and conditions for the same.